HELP CENTER
We're here for you. How can we help?
-
Race Registration
- How do I register for a race?
- Can I register my spouse or friend for a race?
- How do I register my children (age 17 and under) for NYRR races?
- Why am I not receiving my confirmation emails?
-
Popular Brooklyn Half
- Popular Brooklyn Half Pre-Party Presented by New Balance
- Proxy Pickup
- Transportation to the Race
- Wave Starts, Corrals, and Timeline
-
NYRR Mobile App
- Do I need to create a new NYRR account to use the NYRR Mobile App?
- How can I enter the United Airlines NYC Half, the Popular Brooklyn Half, or the TCS New York City Marathon on the NYRR Mobile App?
- How do I register for multiple races at once?
- What is the difference between Live Results and Race Results?
-
My NYRR Accounts
- How do I create a My NYRR account?
- How do I change my password for My NYRR?
- How can I change the credit card in my billing profile?
- About My NYRR
-
NYRR Membership
View all 15 articles -
NYRR Virtual Racing Powered by Strava
- What is a virtual race?
- Where can I run a virtual race?
- Who can run a virtual race?
- Can you tell me more about Strava?
-
Race Logistics
View all 8 articles -
Applying for Entry to the TCS New York City Marathon
- Entry Application Window
- Registration Process
- TCS New York City Marathon Cancellation Policy
- Entry Fees for the 2018 TCS New York City Marathon
-
TCS New York City Marathon Entry Through the Drawing
View all 5 articles -
Results, Scoring, and Awards
- Race Scoring and Results
- How many races are listed in the results site archive?
- What is the difference between live results and official results?
- What event statistics are shown for each race?
-
Volunteering
- How do I register for a volunteer opportunity?
- How long is a volunteer shift?
- How do I know if I am signed up to volunteer?
- Can I bring my child, pet or friend to volunteer with me?
-
Classes and Training
View all 2 articles -
Five Borough Series
View all 1 articles -
United Airlines NYC Half Race Week and Race Day
- United Airlines NYC Half Experience Presented by New Balance
- United Airlines NYC Half Confirmation Form
- Proxy Pickup of Race Materials
- Staging Area and Start
-
United Airlines NYC Half: Getting In
- United Airlines NYC Half Drawing
- United Airlines NYC Half Entry
- United Airlines NYC Half Time Qualifying Standards
- United Airlines NYC Half: Running with a Charity
-
New Payment Processing Vendor
- Why do I have to create a new billing profile in My NYRR?
- How do I create a new billing profile?
- Why is New York Road Runners switching to a new payment processing vendor?
-
Race Entry Fee Insurance
- Why should I consider purchasing race entry fee insurance?
- What does Registration Protector from Allianz Global Assistance cover?
- For which NYRR events can I purchase Registration Protector?
- Who is eligible to buy Registration Protector?
-
About NYRR
View all 2 articles -
NYRR RUNCENTER featuring the NB Run Hub
- What is the NYRR RUNCENTER and where is it located?
- How do I get to the NYRR RUNCENTER?
- What are the NYRR RUNCENTER hours?
- Is race number pickup at the NYRR RUNCENTER for all NYRR races?
-
Youth Events & Programming
View all 2 articles -
Rising New York Road Runners Events
- How do I determine the most appropriate event for my child?
- Why are the youth events organized by stage?
- Is my child locked into the stage they register for at their first event?
- What will my child do at the youth event?
-
Race Free: Race Fee Assistance Program
View all 14 articles -
NYRR Run Clean
- What is Run Clean?
- What if an athlete needs to take a banned substance for medical reasons?
- What if an athlete takes a banned substance by mistake?
- What’s considered a banned substance?
-
NYRR Virtual Trainer
- When should I schedule my long run?
- I just ran a race in my plan, and it did not go as well as I hoped. Should I still enter my result?
- Should I be doing double runs?
- The training and workouts seem too easy for me. What should I do?
