HELP CENTER
We're here for you. How can we help?
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Race Registration
- How do I register for a race?
- Can I register my spouse or friend for a race?
- How do I register my children (age 17 and under) for NYRR races?
- Why am I not receiving my confirmation emails?
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New Payment Processing Vendor
- Why do I have to create a new billing profile in My NYRR?
- How do I create a new billing profile?
- Why is New York Road Runners switching to a new payment processing vendor?
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NYRR Mobile App
- Do I need to create a new NYRR account to use the NYRR Mobile App?
- How can I enter the United Airlines NYC Half, the Airbnb Brooklyn Half, or the TCS New York City Marathon on the NYRR Mobile App?
- How do I register for multiple races at once?
- What is the difference between Live Results and Race Results?
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Race Logistics
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NYRR Membership
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My NYRR Accounts
- How do I create a My NYRR account?
- How do I change my password for My NYRR?
- How can I change the credit card in my billing profile?
- About My NYRR
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Results, Scoring, and Awards
- Race Scoring and Results
- How many races are listed in the results site archive?
- What is the difference between live results and official results?
- What event statistics are shown for each race?
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Classes and Training
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Five Borough Series
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Volunteering
- Signing up for a volunteer opportunity
- How do I know if I am signed up to volunteer?
- Can I Cancel My Volunteer Shift?
- When and where do I check in to volunteer?
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Applying for Entry to the TCS NYC Marathon
- Entry Application Window
- Registration Process
- Entry Fees for the 2017 TCS New York City Marathon
- Deferment Policy
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United Airlines NYC Half - Race Week
- United Airlines NYC Half Experience Presented by New Balance
- Race Start
- Course Time Limit
- Post-Finish
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United Airlines NYC Half - Getting In
- United Airlines NYC Half Drawing
- United Airlines NYC Half Entry
- United Airlines NYC Half Time Qualifying Standards
- United Airlines NYC Half: Running with a Charity
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Airbnb Brooklyn Half
- Airbnb Brooklyn Half Pre-Party Presented by New Balance
- Proxy Pickup
- Transportation to the Race
- Wave Starts, Corrals, and Timeline
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TCS NYC Marathon Entry Through the Drawing
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Youth Events & Programming
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Rising New York Road Runners Events
- How do I determine the most appropriate event for my child?
- Why are the youth events organized by stage?
- Is my child locked into the stage they register for at their first event?
- What will my child do at the youth event?
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Race Free: Race Fee Assistance Program
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NYRR Run Clean
- What is Run Clean?
- What if an athlete needs to take a banned substance for medical reasons?
- What if an athlete takes a banned substance by mistake?
- What’s considered a banned substance?
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About NYRR
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NYRR RUNCENTER featuring the NB Run Hub
- What is the NYRR RUNCENTER and where is it located?
- How do I get to the NYRR RUNCENTER?
- What are the NYRR RUNCENTER hours?
- Is race number pickup at the NYRR RUNCENTER for all NYRR races?
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Pricing of NYRR Races
- Why did you increase entry fees for some races in 2017?
- Didn't you just raise prices?
- Are you raising prices for other races too?
- Do you plan to raise prices in the future for any other races?
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NYRR Virtual Trainer
- When should I schedule my long run?
- I just ran a race in my plan, and it did not go as well as I hoped. Should I still enter my result?
- Should I be doing double runs?
- The training and workouts seem too easy for me. What should I do?
